Q: WHAT DOES iCSRM STAND FOR?
A: iCSRM stands for INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT INSTITUTE. iCSRM is a recognised institute of the UK register of training providers in the United Kingdom. They are a premier knowledge company that provides a spectrum of CRM (Customer Relationship Management) services from strategy through implementation.
Q: WHAT IS CRM COURSE ALL ABOUT?
A: Customer relationship management certification (CRM) is one of the most important components for sustenance and growth in an organisation. The course plans to impart a sound introduction to CRM, a comprehensive understanding of the processes involved, strong understanding of software components in different CRM systems, and practical applications of CRM in different sectors.
Q: WHO NEEDS CRM CERTIFICATION COURSE?
A: Everyone who communicates with customers both internally and externally, graduates/NYSC holders that want to acquire skills to become highly marketable, Relationship officers, call center representatives etc.
Q: WHERE DO THE CERTIFICATES COME FROM?
A: The certificate is issued from UK by the Customer Relationship Management Institute once you meet with the minimum pass mark.
Q: WHAT IS THE DURATION OF THE COURSE?
A: The total course duration is 6 weeks.2 weekends of lecture (Friday and Saturday), followed with 3 weeks practical work and 1 week to prepare for the exam.
Q: IS PALMSLAND CONSULT A iCSRM ACCREDITED CENTRE?
A: Yes, we are a iCSRM approved centre to offer customer relationship management course. To verify, visit www.icservicerm.org.uk