iCSRM CUSTOMER RELATIONSHIP MANAGEMENT CERTIFICATION

iCSRM CUSTOMER RELATIONSHIP MANAGEMENT CERTIFICATION

Q: WHAT DOES iCSRM STAND FOR?

A: iCSRM stands for INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT INSTITUTE. iCSRM is a recognised institute of the UK register of training providers in the United Kingdom. They are a premier knowledge company that provides a spectrum of CRM (Customer Relationship Management) services from strategy through implementation.

Q:  WHAT IS CRM COURSE ALL ABOUT?

A: Customer relationship management certification (CRM) is one of the most important components for sustenance and growth in an organisation. The course plans to impart a sound introduction to CRM, a comprehensive understanding of the processes involved, strong understanding of software components in different CRM systems, and practical applications of CRM in different sectors.

Q: WHO NEEDS CRM CERTIFICATION COURSE?

A: Everyone who communicates with customers both internally and externally, graduates/NYSC holders that want to acquire skills to become highly marketable, Relationship officers, call center representatives etc.

Q: WHERE DO THE CERTIFICATES COME FROM?

A: The certificate is issued from UK by the Customer Relationship Management Institute once you meet with the minimum pass mark.

Q: WHAT IS THE DURATION OF THE COURSE?

A: The total course duration is 6 weeks.2 weekends of lecture (Friday and Saturday), followed with 3 weeks practical work and 1 week to prepare for the exam.

Q: IS PALMSLAND CONSULT A iCSRM ACCREDITED CENTRE?

A: Yes, we are a iCSRM approved centre to offer customer relationship management course. To verify, visit www.icservicerm.org.uk

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